FAQ'S

CUSTOM ORDERS
Do you do custom orders? 
Currently we are not taking custom orders but later in the year we will open up a few custom spots so keep updated through our Instagram page.
SHIPPING 
How long will it take for my order to be made and sent? 
All our stackers are made to order. At the moment our turnaround time is 4 - 5 weeks. We use AUSPOST which normally takes 4 - 10 business days depending on location.
 
 Is my order tracked? Yes. All of our products are tracked.
 
Do you ship internationally? YES we do. USA, CANADA, UK, NZ and DENMARK is currently added to the website. Please email us to request a different country.
 
How much is postage? $10 FLAT RATE SHIPPING (AUS only) . International postage prices will be calculated at the check out.
 
WHOLESALE
Do you offer wholesale? Yes we do. Please contact us via timberlandtoyco@gmail.com to receive our Wholesale package information.
 PRODUCT CARE

Wipe toys with a clean damp cloth. 
 
REFUNDS/EXCHANGE
Do you offer refunds? Unless our item has arrived faulty, we do not offer refunds. There are no refunds for change of mind.  
 
CONTACT
How do I contact you? Send us an email, either through the website or timberlandtoyco@gmail.com
 
SOCIAL MEDIA
 We love to see our products in your homes. Please feel free to send us a photo or tag us on facebook @timberlandtoyco or Instagram @timberland.toy.co